Keeping You Safe While We Service your car at Norton Way Citroen

Updated 5th January 2021

In line with the Government guidelines, our workshop is open for any service, MOT or repair work requirements you may need.

We are maximising collection & delivery slots, so please get in touch if you would like to modify your booking at all.

If you need any work doing, please book online or contact your relevant dealership to book an appointment.

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Our New Procedures For Servicing Your Car:

Collection & Delivery Service

In order to protect our staff and customers by limiting the amount of people in the dealership, we are maximising our collection & delivery service to all customers. If you have an appointment already booked and would like to add the collection & delivery service, please get in touch and we will do our best to meet your requirements.

On Arrival to your Appointment 

If you are dropping your vehicle to the dealership, our customer service representatives will call you before your appointment to talk through your service, this is to reduce the amount of time spent on arrival. We ask that you please arrive to your allocated appointment promptly to avoid unnecessary overcrowding on site.​

If you would prefer us to meet you outside at your car on arrival, please let us know in advance so we prepared to meet you on time.​​

Social Distance

If entering the building, please use the hand sanitiser gel provided as soon as you enter and follow the customer flow floor stickers to help maintain a two metre gap between you and other customers at all times.

For mutual safety, you will always be greeted from a safe distance, without shaking hands.

After your drop off, we ask that you do not remain in the building so we can control the amount of customers on site at one time.

During The Service 

After we have received your vehicle, our team will disinfect all touch points with antibacterial products and fit your car with protective seat covers before we carry out any work.

Our team will be using disposable gloves which they will change for each vehicle they work on, plus washing their hands in between, for extra precaution.

Service Completion

After working on your vehicle, we will remove the protective seat covers and disinfect your key and common contact areas again. As part of our service we will also send you a video, giving you a walkthrough on the work completed. If there are any work or invoice queries, all contact will be done over the phone.​

Collecting Your Vehicle

When it is time to collect and pay for your vehicle, we have the option for contactless mobile payments including Apple & Google Pay. If you need to pay by card, we will provide protective gloves for you to safely use the card payment machine. Please dispose of these gloves after use.

We would like to take this opportunity to thank you for your support and understanding during this time. We are taking our responsibility to protect all staff and customers very seriously and appreciate your patience while we adhere to our new measures.

If you have any queries or would like to book your service, please select one of the following options:

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